Refund policy

At Cheeky, your satisfaction means everything to us — but we get it: sometimes things don’t work out.

A Few Things to Note:

We currently do not accept returns or exchanges due to the nature of our skincare and personal-use products. This is to ensure the safety, hygiene, and integrity of every item we send out.

Please be sure to double-check your order before placing it — we list all product details clearly to help you feel confident in your purchase.

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Damaged or Incorrect Order?

We’ve got you.

If your order arrives damaged, incomplete, or incorrect, please reach out to us within 7 days of receiving it. Send us an email at hello@cheeky.world with:

• Your order number

• A photo of the product(s) and packaging

• A short description of the issue

We’ll review and make it right — whether that’s a replacement or a refund.

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 Order Cancellations or Edits

We start processing orders quickly, which means we can’t guarantee edits or cancellations once an order is placed. But email us at hello@cheeky.world ASAP and we’ll do our best to help.

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Questions?

We’re here to help. Drop us a note at hello@cheeky.world and we’ll get back to you within 1–2 business days.